Privacy Policy
Effective Date: 22 August 2025
Company: Nesto Rentals Limited trading as Nesto Property Management (“Nesto,” “we,” “our,” or “us”)
At Nesto Property Management, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 2020 (New Zealand).
1. Information We Collect
We may collect the following types of personal information:
- Identity details: full name, date of birth, gender, proof of identification (e.g., driver’s licence, passport).
- Contact information: phone number, email address, and postal or physical address.
- Financial information: bank account details, credit history, proof of income, employment details, and payment records.
- Tenancy-related information: rental history, references from landlords or employers, and details of co-tenants/flatmates.
- Property owner information: identity and contact details of landlords and their banking details for rent disbursement.
- Digital information: interactions with our website, email communications, or online application forms.
We may also collect personal information about you from third parties where authorised (e.g., credit checks, references, Tenancy Tribunal records).
2. How We Use Your Information
We use personal information for the following purposes:
- Processing tenancy applications and conducting background/credit checks.
- Managing rental properties, including tenancy agreements, inspections, maintenance, and rent collection.
- Communicating with tenants, landlords, and service providers.
- Complying with legal obligations under tenancy law, health and safety law, and the Privacy Act 2020.
- Handling disputes, complaints, or debt recovery.
- Improving our services and maintaining business records.
3. Sharing Your Information
We may share your personal information with:
- Landlords and property owners (to enable tenancy management).
- Service providers and contractors engaged for property maintenance or inspections.
- Credit reporting agencies and reference check providers.
- Government agencies or regulators when required by law (e.g., Tenancy Tribunal, Inland Revenue).
- Our professional advisers, insurers, or debt collection agencies.
We do not sell your personal information to third parties.
4. Storage and Security
We take reasonable steps to protect your personal information against loss, unauthorised access, disclosure, alteration, or misuse. This includes secure electronic systems, password protection, and restricted staff access.
When no longer required, we will securely destroy or anonymise your personal information, unless we are required by law to retain it.
5. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate.
To make a request, please contact us using the details below. We may need to verify your identity before processing your request.
6. International Disclosure
We generally hold your information in New Zealand. However, some third-party service providers (such as cloud hosting) may store data offshore. In such cases, we ensure that appropriate safeguards are in place to protect your personal information.
7. Cookies and Website Use
Our website may use cookies or similar technologies to improve user experience and collect analytical data. You may adjust your browser settings to refuse cookies, though this may affect functionality.
8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website.
9. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us:
Nesto Rentals Limited (t/a Nesto Property Management)
Email: info@nesto.co.nz